If our Light Stream technology and products fail to satisfactorily enhance your health, sleep and mental or physical performance within 30 days of purchase, you may request for a refund. You must establish technical support prior to your return request and attempt to use the device as instructed by our representatives, ONLY after that is done, and if you still would like to return the item, you may do so - a 10% restocking fee will apply.
Our custom-made pendants and jewelry are customized entirely for you. For this reason, we cannot accept returns or refunds for Custom Jewelry. All these are considered custom: Vortex, Trillion, Trinity, Flower of Life, Sun Ray, Super Pendants, Ultimate Pendants. Also adding frequencies to any other item, apart from the "Sound of the Sun" are considered Custom Jewelry.
There are no refunds for digital products.
Products must be returned to us complete in like-new and fully working condition.
For return packages, please contact us kindly with the reason for return and we will provide the return address to send your package.
Damage Upon Receipt of Goods
If the product is not in good condition upon delivery, please take the following steps: If the package is not in good condition and the mail carrier or driver is present, save the packaging materials, take photos and contact us within 3 business days, and inform the carrier to take note of the damage. We will get in touch with the carrier and settle claims. Upon approval of the claim, we will send replacement shipment. However, if carrier or driver is not present during the time the package was opened, we may need you to repack the damaged item and return it to us. We will shoulder all the shipping costs and settle claim with the carrier. We will only accept items back that have been damaged during shipping, if the customer damaged the items during their normal use, we will not issue refunds to the customer.
Upon receiving your order, items will be hand-crafted which will take 4-6 weeks, shipping will take another 1-2 weeks depending on your location. We use United States Postal Service, we also ship using Parcel Post larger shipments. Tracking number should be sent to your provided email upon shipping, of which you will be able to track through USPS.com.
An additional cost will be charged for expedited shipping services such as overnight or two day shipping. You may contact us at firstname.lastname@example.org for international and rush shipping and we will estimate your shipping charges depending on your choice of service and location. We ship internationally to selected countries and to many APO FPO Services.
DavidSereda.net is not responsible for shipments once items are already deployed by the shipper.
A sales tax is required for British Columbia residents, unless you can produce a valid resale of certificate or nonprofit exemption. If you are tax exempt, please contact us
Cancellations & Refused Orders
Orders may not be cancelled unless we are notified BEFORE 10 am (PST) of the next business day. If you request a cancellation after that time, our jeweler would have already begun crafting your item and cancellations are not accepted. If you have an emergency and want to inform us to cancel or stop the order, email us at email@example.com before the cut off time.
Digital products such as frequencies, CD/DVD, e-books, courses and downloads are not refundable.
Pricing and Promotions
Occasionally we create promotions that may discount the product or offer free products and services. These promotions are not pre-announced, so they may occur immediately after your purchase. We do not have a price protection or promo guarantee. Call us if you think you missed an opportunity to save money.
-Broken cable: $100 plus return shipping