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If our Light Stream technology and methods fail to satisfactorily enhance your health, sleep and mental & physical performance within 60 days, please return it for full refund. You must establish tech-support prior to return request so we have the opportunity to work together for a week or two or a 10% restocking fee will apply.

Products should be returned to us complete in like-new condition.

For return packages, please contact us kindly with the reason for return and we will provide the return address to send your package.

Damage Upon Receipt of Goods

If the product is not in good condition upon delivery, please take the following steps: If the package is not in good condition and the mail carrier or driver is present, save the packaging materials, take photos and contact us within 3 business days, and inform the carrier to take note of the damage. We will get in touch with the carrier and settle claims. Upon approval of the claim, we will send replacement shipment. However, if carrier or driver is not present during the time the package was opened, we may need you to repack the damaged item and return it to us. We will shoulder all the shipping costs and settle claim with the carrier. We will only accept items back that have been damaged during shipping, if the customer damaged the items during their normal use, we will not issue refunds to the customer.

Shipping Rules

Upon receiving your order, pendants will be hand-crafted which will take 2 weeks, shipping will take another 1-2 weeks depending on your location. We use United States Postal Service, we also ship using Parcel Post larger shipments. Tracking number should be sent to your provided email upon shipping, of which you will be able to track through USPS.com.

An additional cost will be charged for expedited shipping services such as overnight or two day shipping. You may contact us at davidseredahelp@gmail.com for international and rush shipping and we will estimate your shipping charges depending on your choice of service and location. We ship internationally to selected countries and to many APO FPO Services.

DavidSereda.net is not responsible for shipments once items are already deployed by the shipper.

Tax

A 7% tax is required for British Columbia residents, unless you can produce a valid resale of certificate or nonprofit exemption. If you are tax exempt, please contact us

Cancellations & Refused Orders

Orders that were placed may not be cancelled unless we are notified until 10 am (PST) of the next business day after you placed the order that needs to be cancelled as we may being crafting the order immediately or until the next business day. If you have an emergency and want to inform us to cancel or stop the order, email us at davidseredahelp@gmail.com. A 30% restocking fee of 30%. Customer is responsible for any additional shipping charges.

Digital Products

Products such as the frequencies, meditation courses, ebooks are subject to a 60 day satisfaction guarantee.  For any reason if you are not satisfied with your purchase of digital products, you may contact us to request a refund.  You must promise to delete all files and resources that you recieved permanently from your computer or any other electronic devices.  Sharing and posting our product files on the web, whether directly or indirectly is strictly prohibited.  Violating and abusing our satisfaction guarantee will result in negative karmic repercussions.  We do not take any responsibility if customers experience negative consequences.

Pricing and Promotions

Occasionally we create promotions that may discount the product or offer free products and services. These promotions are not pre-announced, so they may occur immediately after your purchase. We do not have a price protection or promo guarantee. Call us if you think you missed an opportunity to save money.

LIFETIME LIMITED WARRANTY on Light Stream Wand, Home Shield Mantra Coil, Staff of Moses

Your Light Stream device is unconditionally warranted from defects in materials and workmanship for life! 
This DOES NOT include the following:
Misuse / accidental damage includes cut, chewed or crimped cables, water damage, high density impact, regular wear and tear, overheating.
-Broken quartz face of wand: $200 plus return shipping
-Broken cable: $100 plus return shipping